BLUESTONIE Investments
Deposit & Withdrawal Policy
This policy explains the general process for deposits and withdrawals on BLUESTONIE Investments. Users should always follow the payment and transaction instructions displayed on the platform.
1. Deposits
Users should select an available package, review the applicable amount and follow the payment instructions provided by the platform.
2. Payment Details
Users should verify the payment method, account name and payment number before sending funds. BLUESTONIE should not be held responsible for payments sent using incorrect or unauthorized payment information.
3. Deposit References
Users should enter the correct payment reference or transaction number when submitting a deposit request. The reference assists with verification.
4. Deposit Verification
Deposit requests may remain pending while payment information is reviewed and matched against the submitted transaction details.
5. Processing Time
Deposit requests may take up to 48 hours to be reviewed and credited after verification, depending on the circumstances of the transaction and required checks.
6. Pending Deposits
A pending deposit has not yet completed the applicable review process. Users should avoid submitting duplicate requests for the same payment while a request is being reviewed.
7. Rejected Deposits
A deposit may be rejected where payment information cannot be verified, required information is missing, or other applicable checks are not satisfied.
8. Duplicate or Unidentified Payments
Payments that cannot be matched to a valid deposit request may require additional verification before any action can be taken.
9. Withdrawal Eligibility
Withdrawals are subject to the applicable platform rules, including available balance, minimum withdrawal requirements, fees and account status.
10. Withdrawal Requests
Users must provide accurate payment information when submitting a withdrawal request. Incorrect information may delay processing.
11. Withdrawal Fees
Applicable withdrawal fees are displayed through the platform and may be deducted from the requested withdrawal amount.
12. Withdrawal Processing
Withdrawal requests may require review before payment is released. Processing may take up to 48 hours depending on applicable checks and operational circumstances.
13. Pending Withdrawals
A pending withdrawal represents a request that has been submitted but has not yet completed processing.
14. Rejected Withdrawals
A withdrawal may be rejected where account, payment, verification or other applicable requirements are not satisfied.
15. Fraud Prevention
Transaction monitoring and verification procedures may be used to protect users and the platform against suspicious or unauthorized activity.
16. Policy Changes
This policy may be updated when platform procedures, payment arrangements or operational requirements change.