BLUESTONIE Investments
Support Centre
Get answers, report a problem or contact our support team for assistance with the BLUESTONIE platform.
We are here to help
How can we help you?
Welcome to BLUESTONIE Support. Whether you have a question about your account, deposits, withdrawals, investments, referrals or a technical issue, we are happy to help.
Official Email
Contact us for account assistance, transaction questions and general enquiries.
info@bluestonie.onlineGmail Support
You can also reach our support team through our Gmail contact.
bluestonieinvestments@gmail.comLive Chat
Need help with your BLUESTONIE account? Live chat is available to logged-in customers during our support hours.
To start a chat, go to your Dashboard and tap the chat button at the bottom-right corner of your screen.
Contact Support
Tell us about your problem
Complete the form below and provide as much useful information as possible. This will help us understand your request and respond more effectively.
Quick Help
Common questions
Select a topic below to learn more.
Account and Registration+
If you are having trouble creating an account, logging in or accessing your account, first make sure that you are using the correct email address and password.
If your account requires email verification, check your Inbox, Spam, Junk or Promotions folder for the verification message.
Deposits+
If you have submitted a deposit and it remains pending, keep your transaction reference and payment information available when contacting support.
Support may request additional information before a transaction can be reviewed.
Withdrawals+
If you have questions about a withdrawal request, provide the relevant withdrawal details or reference when contacting support.
Some requests may require review before they can be completed.
Investment Packages+
Review the package information displayed on the platform before making an investment decision. If something appears unclear, contact support for assistance understanding the information displayed.
Daily Activities and Returns+
If a daily activity does not appear correctly or you have difficulty completing an activity, tell us which activity you were attempting to complete and what happened.
Referral Programme+
For referral questions, provide the relevant referral code or account information where appropriate. Never provide your password or verification code.
Technical Problems+
When reporting a technical problem, tell us which page you were using, what you expected to happen and what happened instead.
Screenshots can be helpful when reporting display or technical problems.
Security Concerns+
If you believe someone has accessed your account without permission, change your password as soon as possible and contact support.
BLUESTONIE support will never require you to send your password or verification code.
What information should I include?+
A useful support request may include your registered email, transaction reference, approximate time of the problem and a clear description of what happened.
Providing clear information helps our team understand your request more quickly.
Live Chat+
BLUESTONIE live chat is available to logged-in customers during support hours.
To start a conversation, open your Dashboard and tap the chat button at the bottom-right corner of your screen.
Support hours are Monday–Friday, 9:00 AM–5:00 PM (EAT).
We are happy to hear from you
If you cannot find the answer you are looking for, please contact us. We will do our best to understand your concern and guide you through the next steps.
Email BLUESTONIE Support